Returns & Refunds

We’re happy to accept returns – just make sure that you do the following:

• Send them to us exactly as you received them in a new and unused condition. Please ensure that no labels or hygiene strip is removed.
• Get them back to us within 14 days of receipt
• Include your despatch note as proof of purchase
• Please note this does not affect your statutory rights in respect of damaged or defective products.
• Please note that for hygiene reasons we are unable to refund pierced goods, hoisery or cosmetics, this does not affect your statutory rights.
• Gift Cards are non refundable.

When returning your order it can take up to 14 days for your return to be processed. Please allow the full 14 days to pass before querying your return.

Once your return has been processed you will received a confirmation email and your refund will appear in your account within 2-3 working days.